Terms & Conditions
1. Introduction
Welcome to Herbs Oasis. These Terms and Conditions ("Terms") govern your use of our e-commerce website herbsoasis.com and services. By accessing our site or placing orders, you agree to be bound by these Terms.
2. Eligibility
You must be 18 years or older to use our services. By using Herbs Oasis, you represent that you meet this requirement and have the legal capacity to enter into these Terms.
3. Account Registration
- You must provide accurate information during registration
- You are responsible for maintaining account security
- Notify us immediately of any unauthorized use
4. Orders & Payment
- All orders are subject to availability and acceptance
- Prices are in Indian Rupees (INR) unless specified
- We accept payments via Razorpay, PayU, UPI, cards, net banking
- Payment is processed securely through third-party gateways
5. Shipping & Delivery
- Shipping via DTDC, BlueDart, India Post
- Delivery times: 3-7 business days across India
- Shipping charges apply based on location and order value
- We are not responsible for shipping delays by carriers
6. Returns & Refunds
- 7-day return policy for defective/damaged products
- Fresh organic products are non-returnable
- Returns must be in original packaging
- Refund processed within 5-7 business days
7. Product Quality
All products are 100% organic and sourced from certified farms. We maintain strict quality control, but natural variations may occur in organic produce.
8. Cancellations
- Orders can be cancelled before dispatch
- No cancellations after dispatch
- Cancellation requests: herbsoasis@gmail.com
9. Intellectual Property
All content, logos, and images on Herbs Oasis are our property. Unauthorized use is prohibited.
10. User Conduct
- Do not misuse our services or interfere with site functionality
- No fraudulent orders or payment manipulation
- Respect other users and our support team
11. Limitation of Liability
We are not liable for indirect damages, lost profits, or consequential damages. Our total liability shall not exceed the order value.
12. Force Majeure
We are not responsible for delays due to natural disasters, strikes, government restrictions, or unforeseen events beyond our control.
13. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in courts of Coimbatore, Tamil Nadu.
14. Termination
We may suspend or terminate your account for violation of these Terms without notice.
15. Contact Us
For any questions about these Terms, please email: