1. Delivery Coverage

We deliver across all India through our trusted partners:

• Major Cities: 2-4 business days
• Tier 2 Cities: 3-5 business days
• Tier 3 Cities & Rural: 5-7 business days
• Remote Areas: 7-10 business days

2. Shipping Partners

• DTDC Express
• Blue Dart
• India Post (Speed Post)
• Delhivery

3. Delivery Charges

Order Value	Shipping Charges
₹10+	₹50 (Flat)

4. Delivery Time Slots

• Monday-Saturday: 9 AM - 8 PM
• Sunday: Limited deliveries (select areas)
• Delivery attempted twice; third attempt via Post Office

5. Order Processing Time

• Regular Items: 24-48 hours
• Fresh Organic Produce: Same day dispatch
• Orders placed after 2 PM processed next day

6. Tracking Information

• Tracking details sent via SMS & Email
• Track your order on our website
• Live tracking available with all partners

7. Delivery Requirements

• Valid phone number required
• Someone must be available to receive
• Check package condition before accepting
• Refusal results in return to sender

8. Special Instructions

• Add delivery instructions at checkout
• Leave at gate / neighbor options available
• Call before delivery requests supported

9. Temperature Control

All fresh organic products shipped in temperature-controlled packaging to maintain quality during transit.

10. Failed Delivery

• 2nd attempt within 2 days
• 3rd attempt via India Post
• Return to sender after 7 days
• Refund processed after return

12. Contact Support

For delivery queries:

Email: herbsoasis@gmail.com

Subject: Delivery Issue - Order #[Order Number]

Our Commitment: 95% on-time delivery rate across India!