Privacy Policy
1. Introduction
Herbs Oasis ("we", "us", "our") operates the Herbs Oasis e-commerce website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website herbsoasis.com, place orders, create accounts, or use our services.
2. Information We Collect
We collect two types of information:
- Personal Information: Name, email address (herbsoasis@gmail.com), phone number, shipping/billing address, payment details
- Automatic Information: IP address, browser type, pages visited, time spent on site, cookies
3. How We Collect Information
- Account registration and order forms
- Cookies and tracking technologies
- Contact forms and customer support
- Payment gateways (Razorpay)
4. How We Use Your Information
- Process and ship your orders
- Send order confirmations and updates
- Provide customer support
- Prevent fraud and secure transactions
- Send promotional emails (with opt-out option)
- Improve website functionality
5. Information Sharing
We share information only with:
- Shipping partners (DTDC, BlueDart, India Post)
- Payment processors (Razorpay, PayU)
- Customer service providers
- Legal authorities (if required by law)
We NEVER sell your personal data to third parties.
6. Cookies & Tracking
We use:
- Essential Cookies: For cart functionality, login sessions
- Analytics Cookies: Google Analytics for site performance
- Marketing Cookies: For personalized ads
Manage cookies via browser settings or our cookie consent banner.
7. Data Security
We use SSL encryption, secure payment gateways, and industry-standard security practices to protect your data. However, no online transmission is 100% secure.
8. Your Rights (India Specific)
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Opt-out of marketing emails
- Withdraw consent
Contact: herbsoasis@gmail.com
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with the updated effective date.
12. Contact Us
For privacy concerns, please email us at: